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Frequently Asked Questions

Maintenance

All apartments are pre-inspected for quality control before move-in.

No, residents may opt to grant maintenance permission to enter if they are not present.

Yes, maintenance has 24 hour on-call emergency maintenance. All non emergency request are handled in the order/ priority they are received and completed during business hours.

Residents may submit work orders via the online resident portal or call 301-735-0260, then select the option for maintenance.

If locked out during business hours residents can come by the leasing office to get lock-out assistance. If a lock/key needs to be replaced there will be a fee associated with this service. After hours residents will need to contact a lock smith and provide a copy of the new key to the office should a lock be changed.

Amenities

Residents are required to have a parking permit. Residents may rent a reserved spot for $50 monthly.

The pool and deck are available from Memorial day to Labor day.

Yes, Prince George's County breed restrictions apply.There is a $350.00 one-time pet registration fee, and a $35.00 monthly pet fee.

Refrigerator and Stove/Oven Range

Admin

Typical turnaround time is between 2-3 business days. Timing may extend beyond the norm due to various reasons.

Rent can be paid online via credit/debit card or ACH, in the office by cashiers check, money order, or personal check, or using WIPS. Online payments are preferred.

Yes, Renter's insurance is required upon move in. Residents may enroll in propertie's master insurance policy for a monthly premium of $21.00

Utilities are not included in the rent.
Trash removal, water and sewer services are billed separately by The Flats of Forestville.
Electric and Gas services need to be set up and paid directly to Pepco and Washington Gas.

Location

Yes, The K12 to Suitland Metro Station or Branch Avenue Metro Station

Directions

You can get to our community via the Metro, or off exit 11b from the Capital Beltway.

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