Frequently Asked Questions
Maintenance
All apartments are pre-inspected for quality control before move-in.
No, residents may opt to grant maintenance permission to enter if they are not present.
Yes, maintenance has 24 hour on-call emergency maintenance. All non emergency request are handled in the order/ priority they are received and completed during business hours.
Residents may submit work orders via the online resident portal or call 301-735-0260, then select the option for maintenance.
If locked out during business hours residents can come by the leasing office to get lock-out assistance. If a lock/key needs to be replaced there will be a fee associated with this service. After hours residents will need to contact a lock smith and provide a copy of the new key to the office should a lock be changed.
Amenities
Residents are required to have a parking permit. Residents may rent a reserved spot for $50 monthly.
Pool and Pet Park.
The pool and deck are available from Memorial day to Labor day.
Yes, Prince George's County breed restrictions apply.There is a $350.00 one-time pet registration fee, and a $35.00 monthly pet fee.
Refrigerator and Stove/Oven Range
Admin
Typical turnaround time is between 2-3 business days. Timing may extend beyond the norm due to various reasons.
Rent can be paid online via credit/debit card or ACH, in the office by cashiers check, money order, or personal check, or using WIPS. Online payments are preferred.
Yes, Renter's insurance is required upon move in. Residents may enroll in propertie's master insurance policy for a monthly premium of $21.00
Xfinity or Fios
Utilities are not included in the rent.
Trash removal, water and sewer services are billed separately by The Flats of Forestville.
Electric and Gas services need to be set up and paid directly to Pepco and Washington Gas.
Location
Yes, The K12 to Suitland Metro Station or Branch Avenue Metro Station
Prince Georges County
Directions
You can get to our community via the Metro, or off exit 11b from the Capital Beltway.
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Resident Happiness Matters Most
How can I explain the excellent staff at the Flats of Forestville? The team is AWESOME!! I’ve resided in this complex since August 16,1996. The staff of The Flats of Forestville gets the job done in a timely manner. They’re caring, understanding and professional.
- Iris G.
First let me start off with how I was treated from day 1! Coming through the door I was treated like family! Adolfo is so AMAZING!!!! Tiara AMAZING!!! If there’s any problems, they take care of it right away! I’m going to LOVE living in my beautiful apartment!!!!
- Tiyana H.
Love my renovated apt my building is quiet neighbors look out for one another … Mr. Adolfo was very polite and she very patient with me from being to the end . Thanks so much
- Lakeisha G.
I really appreciate the rental staff, they have great customer service, and always get things done in a timely manner. I have no complaints so far and will continue to give my updates every six months. To the rental staff, continue to do the great job that y'all are doing I appreciate you and love my experience here so far.
- Meekie G.
Excited about making The Flats of Forestville my new home. Leasing Specialist ADOLFO was very helpful and made moving less stressful
- John R.
Thank you miss B for your wonderful assistance in finding our apartment, we really appreciate your help. Merry Christmas!!!
- Steven M.
Tiara help us when we move in, she made the move such an easy decision, she was very helpful, extremely patient and full of life! Our apartment is beautiful, it’s quiet and peaceful. Definitely appreciate Tiara and everything she continues to help us with.
- Mr.SuplexYourGrandfather
Great experience from the moment I moved in which was last year in April of 2022. A couple hiccups but nothing that could not be resolved. The leasing office is amazing and does a great good with answering any questions and or concerns.
- By Any Means Necessary
I’ve recently moved back to the Flats at Forestville formally known as Regency Pointe. All of the staff are extremely nice and helpful especially Tiara. Since I’ve moved anytime I have a concern or request she always takes care of my request in a timely manner. Not often do you find pleasant staff in your rental office, really a breath of fresh air.
- Keashia H.